A small, intentionally slow publication about building AI systems that behave — and about the organizational, not technical, reasons they usually don't.1 Most pieces take months. Some take years. One is still in draft from 2022.
Empathy was the workshop. Compassion is the work. An argument against the most comfortable word in the product manager's vocabulary — and a quiet case for what to do instead, on a Tuesday, in a real room, with real tradeoffs.
Part essay, part field note from a decade of watching teams reach for "empathy" the way a dentist reaches for nitrous. Warm about people, cold about process.
— This site deliberately avoids tracking, popups, and "related posts" — if a piece didn't earn your full attention, the fix is to write a better piece, not to rig the sidebar.2
Email him. Not for analytics — so he knows which direction to keep walking. Disagreements welcome, as long as they're specific.
mahmaddafzal@gmail.com